Shipping policy

Latest Date: 08-OCT-26

Delivery area

We deliver to eligible addresses within the United Kingdom only. We do not offer international deliveries. The Republic of Ireland, Channel Islands and Isle of Man are outside our UK delivery area.

Available delivery options are shown at checkout for your address. If an address is not eligible, we cannot accept an order for delivery there. Contact admin@sarturaresearch.com before ordering if you need to check an address.

Delivery service and charge

Orders are sent using Royal Mail 48. The shipping charge is calculated and shown at checkout before you pay.

Royal Mail 48 is the service name; it is not a guarantee that an order will arrive within 48 hours of being placed. It is distinct from Royal Mail Tracked 48. Any delivery estimate shown at checkout is an estimate unless we expressly agree a guaranteed delivery date with you.

Processing and dispatch

Orders placed before 12 noon are dispatched the next working day.

Working days are Monday to Friday, excluding UK bank holidays. We will contact you promptly if a review or stock issue is likely to delay your order.

The estimated delivery period shown before purchase includes the stated processing time and the carrier's expected transit time. If we agree a specific delivery date with you, that agreement applies.

For consumer orders, unless another period has been agreed, we will deliver without undue delay and within 30 days of the contract being made. An internal order review does not extend that period automatically or remove your rights concerning late delivery.

Dispatch information

We send a dispatch notification when an order has been handed over for delivery. Where available for the service used, we provide a delivery reference or delivery confirmation. We do not promise end-to-end tracking for Royal Mail 48.

Delivery addresses

Check your delivery address before paying. Contact us immediately if it needs correcting; we cannot guarantee that a dispatched item can be redirected. If a parcel is returned because an address was incorrect or the delivery was not collected, we will contact you about the appropriate next step. Any lawful additional delivery charge will be explained and agreed before resending. We will not charge you for correcting a delivery failure that is our responsibility.

Delayed missing or damaged orders

Email admin@sarturaresearch.com with your order number and the issue. Where useful, include photographs of damage to the packaging and product, but lack of a photograph does not automatically remove your rights.

We will investigate with the carrier and arrange the replacement, refund or other remedy required by the circumstances and applicable law. For consumers, our responsibility for delivery is not transferred to you merely because we have handed a parcel to Royal Mail.

If an agreed delivery time is missed, contact us. Your statutory rights to set an appropriate further deadline or, in applicable circumstances, end the contract and obtain a refund remain unaffected. You do not need to pursue our carrier claim yourself.

Returns and contact

For cancellations and returns, see our Returns and Refunds Policy. Delivery questions can be sent to admin@sarturaresearch.com.