Terms and Conditions

About us and these terms

Sartura Research is the trading name of Geoff Burger. Our geographical business address is 15 Admirals Yard, Keel Drive, Slough, SL1 2YA.

Email: admin@sarturaresearch.com

These terms apply to use of the product catalogue and purchases from sarturaresearch.com. Please read and retain a copy before ordering. Our Shipping Policy and Returns and Refunds Policy also form part of the sale terms. Our Privacy Policy explains how personal information is handled. If you have a question about an order or these terms, contact us using the details above.

Research use and eligibility

We supply materials solely for legitimate laboratory and
analytical research. Products must not be used in or administered to humans or
animals, used for self-administration or personal consumption, or used to
prepare medicines, supplements or cosmetics for such use. We do not supply
products for diagnosis, treatment or prevention of disease.

Our catalogue is for people aged 21 or over who are acting
on behalf of a research company or organisation. To purchase, you must be
authorised to place the order for that company or organisation. It must have
the appropriate expertise, facilities and any permissions needed to acquire,
handle, store and use the materials lawfully. We do not accept purchases for
personal use or self-experimentation.

Before entering the catalogue, you must separately confirm
that you are aged 21 or over, that you are entering on behalf of a research
company or organisation for laboratory or analytical research only, and that
you have read and agree to these Terms and Conditions.

Before submitting each order, you must make two separate
confirmations: first, that you are authorised to buy on behalf of a research
company or organisation and that every product in the order will be used only
for legitimate laboratory or analytical research and will not be used in or
administered to humans or animals; and second, that you have read and agree to
these Terms and Conditions, including the research-only restrictions.

By ticking the purchase boxes and submitting your order, you
confirm that these statements are true and agree to comply with the
restrictions. Confirmation at the website entrance does not replace
confirmation for each order. You must not misrepresent your organisation,
authority or intended use.

We may ask for proportionate details of your organisation
and proposed research before accepting an order. We may decline supply where we
cannot establish that the order meets these conditions or have reasonable
grounds to believe the products are intended for prohibited use. We will handle
any payment and refund as explained in section 4.

A declaration does not authorise prohibited use or establish
that a product is lawful for every proposed application. It does not, by
itself, determine your legal status as a business customer or remove rights you
have under applicable law.

Product information and documentation

The description, quantity, composition and physical form
stated for a product at the time of purchase form part of its specification.
Please ask about any unclear detail before ordering. Product illustrations may
differ in minor visual details such as cap colour; they do not permit us to
substitute a different composition, quantity or physical form without
agreement.

Any laboratory report relates to the sample, batch
reference, methods and results stated in that report. A purity result is not a
statement of sterility, endotoxin status, vial content or suitability for
administration unless the relevant property has been separately assessed and
expressly documented. Research-use products are not offered as medicines or
products for human or veterinary use.

We do not promise a particular experimental outcome. Nothing
in this section excludes rights concerning goods that are faulty, misdescribed
or otherwise fail to meet applicable legal requirements.

Placing and accepting an order

Orders can be placed in English. Select products, review the
cart, complete the required declarations, enter delivery and payment details,
then check the products, address and total charge before submitting payment.
You can correct errors before submitting the order.

Your order is an offer to buy. An automated order-received
email acknowledges receipt; it does not by itself accept your order. A contract
is formed when we send an express acceptance or dispatch confirmation,
whichever occurs first. Payment authorisation or collection alone does not
constitute acceptance.

We may decline an order before acceptance because stock is
unavailable, information is inaccurate, payment cannot be processed, a price or
specification error requires correction, delivery is unavailable, or the
proposed supply appears inconsistent with these terms or applicable
requirements. We will explain material problems where appropriate. If we cannot
accept an order for which payment has been collected, we will refund it without
undue delay.

After acceptance, any change or cancellation by us will
respect the contract and your applicable legal rights. If a concern about
prohibited use arises, we may pause processing while seeking prompt
clarification and will explain the outcome and any refund due. A review does
not remove your cancellation or delivery rights.

Prices and payment

Prices are in pounds sterling. The total payable, including
applicable taxes and the delivery charge, is displayed before payment. Shipping
charges are calculated and shown at checkout. We do not add optional paid
extras without your agreement.

Available payment methods are shown at checkout. Payment is
handled through the providers identified during that process. If a pricing
error affects your order, we will contact you to confirm the correct price or
arrange cancellation and any refund due. We will not charge an increased price
without your agreement.

Delivery

We deliver to eligible UK addresses only, using Royal Mail
48. We do not offer international delivery. Dispatch timing, delivery estimates
and charges are explained in the Shipping Policy and checkout information.
Royal Mail 48 is not a guarantee of arrival within 48 hours.

Provide a complete and accurate delivery address and tell us
promptly about any error. If we cannot meet an agreed delivery time, we will
contact you. For consumer orders, unless another period has been agreed, goods
will be delivered without undue delay and within 30 days of the contract being
made. Your statutory rights concerning late or failed delivery remain
available, including termination and a refund where the legal conditions are
met.

For consumers, goods remain our responsibility until they
are physically received by you or a person you nominate, other than the
carrier, subject to any applicable statutory exception for a carrier
independently arranged by you. Contact us about missing or damaged deliveries
so we can investigate and provide the remedy due; we will not require you to
resolve our claim with the carrier yourself.

Cancellation returns and refunds

If you are a consumer, you generally have a right to cancel
an online purchase without giving a reason until 14 days after the day you, or
your nominated recipient, receive the goods. Where goods from one order arrive
separately, the period normally runs from receipt of the last item. Notify us
clearly by email, post or the cancellation form in our Returns and Refunds
Policy.

You then normally have 14 days to return the goods after
telling us you are cancelling. For a change-of-mind return, you pay the direct
return cost where this has been disclosed before purchase. We cover reasonable
return costs where required because goods are faulty, incorrect or
misdescribed. We may make a lawful deduction for diminished value caused by
handling beyond what is necessary to establish the goods' nature,
characteristics and functioning.

We do not impose a blanket exclusion from cancellation
merely because goods are research materials or supplied in sealed vials. Any
legally applicable product-specific exception must be explained before
purchase. Such an exception does not remove rights relating to faulty or
misdescribed goods.

Refund timing, standard delivery refunds, return
arrangements and a cancellation form are provided in the Returns and Refunds
Policy. A research declaration does not by itself make someone a business
customer or remove consumer rights. Business customers' cancellation rights
depend on applicable law and any agreement with us; contact us promptly if you
wish to cancel.

Handling and suitability

The purchaser is responsible for an appropriate risk
assessment, lawful handling, storage and disposal, taking account of the
product specification and applicable safety information. Use suitably trained
personnel and facilities. Do not infer safety for human or animal
administration from a product name, analytical result or research publication.

We do not provide personal medical advice, dosing
instructions or administration guidance. These restrictions do not relieve us
of our own obligations concerning the goods and their description.

Liability and statutory rights

Nothing in these terms excludes or restricts liability that
cannot lawfully be excluded or restricted, including liability for death or
personal injury caused by negligence, fraud or fraudulent misrepresentation.
Your mandatory statutory rights remain unaffected.

Where you are a consumer, we are responsible for loss or
damage that is a foreseeable result of our breach of contract or failure to use
reasonable care and skill, as required by law. We do not exclude liability
simply by labelling a product for research use.

Where you buy in the course of a business, liability is
determined by applicable law and any separate written terms agreed with you.
These website terms do not impose an automatic cap limited to the purchase
price or a blanket exclusion of every type of loss.

Personal information and order records

Our Privacy Policy explains our use of contact, transaction,
technical and declaration information. We keep appropriate records of the
declarations and terms accepted with an order for administration, research-use
screening, dispute handling and legal obligations. See the Privacy Policy for
lawful bases, retention and your rights.

Our store is hosted by Shopify, which processes information
when you visit and purchase from the store. Information may be shared with
Shopify and relevant service providers in other countries, as explained in the
Privacy Policy.

Enabled enhanced Shopify services may also use information
from your interactions with other merchants and Shopify; the Privacy Policy
explains these services and the available choices.

Complaints

Contact admin@sarturaresearch.com with your order number
where available, a description of the issue and the outcome you seek. We will
investigate and respond without undue delay. You do not need to provide medical
information to make a complaint.

General terms

The version of these terms presented to you and agreed by
you when you submit your order applies if we accept that order. If a material
change is needed before acceptance, we will ask for your agreement or allow the
order to be cancelled with any refund due. We may update the website terms for
future orders, but changes do not retrospectively remove agreed or statutory
rights. If a provision cannot be enforced, the remainder will continue to apply
so far as legally possible.

These terms are governed by the law of England and Wales. If
you are a consumer living elsewhere in the UK, you retain the mandatory
protections and court rights applicable in your place of residence, including
the right to bring proceedings in the relevant courts where the law permits.
For business contracts, the courts of England and Wales have jurisdiction
unless otherwise agreed in writing.